Information regarding each product delivery times can be found in the product description. That's because some products are made to order and can take up to 5 days to create -the value and sustainability of made-to-order.
In general orders are processed within 1-3 business days from the time we receive your order. For shipping within Europe, your purchase will reach your casa in 5-7 working days after your order has been shipped. For shipping to the rest of world, your purchase will reach your casa in 8-15 working days -some countries can take up to 25 days.
Please note that some items are stored in different countries so, depending on your order, you could receive different deliveries.
DUTIES & TAXES
The Bon Vivant Store is located in Europe so international orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) shipping fee, unless otherwise specified in the product description.
If you decide to refuse any shipments from The Bon Vivant Store, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your purchase refund
We are sure you will love your purchase from The Bon Vivant Store, however if for some reasons you need to make a return please contact us at email@example.com
You have 14 business days from the day you received your order to request a return. Items must be returned in their original condition: unworn, unwashed, unused, with all original tags attached and associated designer packaging in original condition; including protective shield on swimwear, undamaged dust bags and shoe boxes, and unmarked shoe soles.
Customers are responsible for the cost of return shipping. The Bon Vivant Store is not responsible for any returns lost in transit – it is recommended to include tracking and insurance for your protection.
Once your returned merchandise has been approved after a check, your return will be processed. Refunds will be processed within 1-3 business days of receiving the returned garments. Original shipping costs will not be refunded.
Any claim for shortage in supply or damage to the items ordered must be notified to The Bon Vivant Store within 5 days of receiving the goods. Claims after this period cannot be accepted.
If you have any further questions or special requests, please contact us at firstname.lastname@example.org